Continual Service Improvement Manager
Cincinnati (2 days onsite)
Are you ready to unleash your full potential? We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.
This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting (GIR) team, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we delivery service.
What you will be doing
This role is a key position within the GIR team and will play a critical part in implementing and operating the way our client ensures Continual Service Improvement. You will take responsibility for stakeholder engagement as well as guiding colleagues towards the best delivery options available to achieve our mutual goals.
Skills and Responsibility:
- Spearheading Six Sigma aligned projects and driving continuous improvement efforts within the organization. Offering direction and support to project teams and your colleagues.
- Utilizing tools like Lean, Kaizen, and Six Sigma to drive process improvements.
- Aligning your projects with the organization's strategic goals and objectives.
- Keeping track of project developments and ensuring they adhere to set timelines and objectives.
- Examining current business processes and identifying areas for enhancement.
- Deliver analysis of, and solutions, to drive value and improvement through data/analytics capabilities and technology.
- Become an integral part of the wider GIR team, supporting key projects and programs critical to its success.
- Effectively managing change and promoting a positive attitude towards it.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and creatively.
- Data Analysis: Proficiency in analyzing data to identify areas for improvement.
- Project Management: Overseeing projects from inception to completion, ensuring they meet their objectives and deadlines.
- Continuous Learning: Commitment to personal and professional growth, both for yourself and your team.
- Experience in the IT service industry and especially ITIL.
- Experience with the Servicenow product suite/technology.
- Experience in building and maintaining documentation.
APPLY NOW or contact elin@developrec.com
