Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Intelligent Technology Solutions as a Service.
Headquartered in New York, NY, and with offices around the globe, ATSG is a global leader in transformational technology solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Collaboration, and Customer Experience offerings, ATSG provides Intelligent IT leveraging its comprehensive ATSG One automation platform. We offer these services with an array of commercial and technological choices for our clients, ranging from traditional project-based and support services, to complete consumption-based managed services models, inclusive of Private, Public, and/or Hybrid cloud-based alternatives.
Job Description:
The Windows Systems Engineer works in the context of a collaborative team as an experienced employee in their area of expertise to research, monitor, analyze, and design solutions to meet the needs of an organization and that will integrate with existing and future solutions.
Responsibilities:
- Maintains a strong level of competency several of the following areas of focus: Windows
- Systems Engineering, Backups, Monitoring specifically with respect to supporting the
- following technologies:
- System Engineer for Microsoft Windows or Linux systems, Storage (NAS/SAN), Virtualization, Network Security, Vendor Management, Cloud Services, Process Automation/DevOps, Project Management (traditional/agile), System lifecycle management, Service Brokering, System Design and Architecture.
- Advises team activity in the identification of many of the following: business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service.
- Assures adherence to proper processes and procedures as defined in latest documentation pertaining to infrastructure, design, configuration, process and procedures. Amends documentation as needed.
- Facilitates open communication and collaboration with the team and all client stakeholders.
- Operates in an advisory role within areas of competency.
- Incorporates best practices into all recommendations for pre-deployment, implementation and day forward system lifecycle processes.
- Competency in Administration of all Monitoring and Backup tools and applications.
- Windows Active Directory and Microsoft Azure Active Directory
- Microsoft Windows Server and Workstation Operating Systems
- Directory Services and related authentication, authorization, and audit
- Management of all types of SSL certificates (Windows, Incommon, SSL, etc)
- Additionally maintains knowledge and/or awareness of: CI/CD (Continuous Integration/Continuous Deployment), Enterprise Storage management (Dell/EMC Isilon) Cloud Infrastructure as a Service (AWS, Azure), Vendor Management, Process Automation/DevOps, System Lifecycle management.
- May provide a leadership or support role for small and medium projects and initiatives on systems infrastructure, monitoring environments, backup environments, or work in a team on large, high-profile initiatives.
- Works on moderate technical projects or business issues. Advises team activity in the identification of many of the following: business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service.
- Promotes adherence to proper processes and procedures as defined in latest documentation and industry trends, pertaining to infrastructure, design, configuration, process and procedures for systems services. Amends documentation as needed.
- Needs to be available for support (which may be off-hours). This includes acting as on-call resource during extended coverage periods on a rotating basis; Overnight, and weekend support; participating in Incident Response, Disaster Recovery, and Business Continuity testing or execution as needed.
General Functions:
- Provides technical expertise and guidance to team members and work processes
- Contributes to evaluating and making recommendations on resource requirements on projects
- Provides work direction/coaching to team members based on expertise
- Selects and validates alternative ways of gathering data
- Evaluates alternatives and recommends solutions
- Communicates status, progress, and impact to management
- Monitors for and Resolves issues in a timely manner
- Reviews team’s work for quality and thoroughness in areas of competency
- Identifies current industry trends
- Demonstrates understanding of complex transactions and related configuration options
- Develops work plans for components of engagements
- Develops implementation plans for specific components of the strategy (i.e., work plan, transitional architecture plans)
- Executes complex infrastructure build activities (e.g. LAN, WAN, Server, Database, Desktop)
- Identifies critical success factors to test plan
- Displays awareness of technology tool trends and potential applicability
Required Qualifications:
- Bachelor’s Degree, or in lieu of the degree, a minimum of 4 years of relevant experience.
- 4+ years relevant experience
- Analytical/problem solving, troubleshooting and technical skills
- Independent management of own workflow and work outcomes
- Demonstrated expertise in:
- Specific application of concepts within area of technical expertise
- Developing and delivering presentations of technical matters in a clear and understandable manner
- Customer service
- Ability to interact professionally with staff and faculty
Preferred Qualifications:
- Prior experience supporting IT in a University Environment.
- Basic understanding of the external environment and how it affects academia in general and Client environment in particular, including technical, legal, financial and social influences
- Strong understanding of technical, business and cultural environment of higher education in general and client in particular
- Strong skills in the performance and supervision of the following are required:
- Customer service
- Interaction and collaboration with vendors
ATSG is an equal opportunity employer.