Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!
*** This begins as a 6-month contract, with an opportunity to extend at any time
Responsibilities
- Provide second level customer service and technical support to all end-users for hardware and software systems.
- Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner.
- Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
- Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
- Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
- Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
- Maintain accurate hardware and software inventory and perform audits as needed.
- Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
- Troubleshoot common network and application problems and coordinate resolution.
- Onboard and offboard personnel including equipment shipments.
- Provide guidance and explain policies and procedures to IT support staff and end-users.
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
- Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
- Maintain confidentiality to the information being processed, stored, or accessed by the end-users.
- Review and evaluate new hardware and software products; recommend the implementation of new products.
Desired Skills And Experience
- Associate's degree, Bachelor of Science degree preferred, or Associate's degree and work experience
- Intermediate of computer and/or network systems, applications, procedures and techniques.
- Skill in organizing resources and establishing priorities.
- Proven work experience as a desktop or helpdesk support technician or engineer.
- Intermediate knowledge of patch management and software distribution.
- At least 3-5 years of experience supporting macOS and iOS operating systems in an enterprise environment.
- At least 3-5 years of experience supporting Windows operating systems in an enterprise environment.
- Execute plans and implement technical infrastructure projects to refresh supported systems.
- Experience in Scripting -Bash, and PowerShell.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Experience with standard helpdesk ticketing tools.
- Ability to establish and maintain cooperative working relationships.
- Intermediate technical knowledge of Windows and Mac Operating Systems.
- Working knowledge of endpoint device and vulnerability management tools and platforms such as Microsoft Intune, JAMF, Automox, VDI, Qualys, etc.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
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