Prolink is an innovative workforce solutions leader with a national presence. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the Prolink Family — our clients, external talent, and internal team. With this mission at the forefront, we have experienced tremendous growth in the past several years. We are continuing to expand and diversify our talent throughout the country, and are looking for a leader on the west coast to be a key part of our strategic plan to grow to $5B. Prolink offers remote work balanced with in-person opportunities to enhance training, culture and performance. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the Prolink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.
JOB SUMMARY
The IT Manager position is within Prolink’s Information Technology department and partners with key stakeholders to coordinate, plan, and manage computer-related activities, including IT infrastructures and desktop support. This role has oversight of a small team of IT professionals.
RESPONSIBILITIES
• Support the IT infrastructure strategy, architecture, and processes
• Oversee cloud infrastructure and security
• Lead management of and make recommendations to enhance the IT infrastructures and desktop support
• Monitor performance of IT systems to determine cost and productivity levels
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Support Strike equipment deployments and logistics
• Troubleshoot hardware and software issues related to internal IT
• Manage and report on allocation of IT budget
• Run regular checks on network and data security
• Lead and manage the strategic direction, onboarding, performance management, and career development of all IT infrastructure and support team members by consistently providing relevant information, feedback, and guidance
• Perform other related duties as assigned
REQUIREMENTS
• Onsite full-time in Cincinnati
• Willing and able to travel up to 25% of the time
• 7+ years of experience in computer networks and systems maintenance
• Experience with Microsoft 365, Microsoft Office products, including SharePoint, Teams, and Skype
• Experience in the installation and support of hardware and software
• Experience with computer operations, hardware or desktop support
• Experience with SDWAN and modern cloud infrastructure and technologies
• Strong understanding of Networking (VLAN, NAT, DHCP, DNS, etc.), Microsoft Azure, Cisco Meraki, Zoom, Teams, and cloud-based telephony
• Excellent interpersonal, professionalism, critical thinking, and creative problem-solving skills
• Able to be flexible and adaptable to meet right deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values
PREFERENCES
Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.
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