The candidates must have experience in the following:
- ServiceNow
- Meraki (it is a plus but not necessary)
- Experience working with C-Level employees
Company in downtown Nashville is in need of an Endpoint Services Technician to join their team. This permanent contract position provides desktop hardware and software support for client’s end-users. The position requires frequent and regular contact with the end-user staff, and is responsible for troubleshooting, and repairing the user’s hardware and software problems in the field and/or at our client's facilities where the hardware and software is located. Local travel may be required when the end-user is at a remote local facility.
The ideal candidate for this position will have 5+ years of experience performing hardware and software installations, deployments and support of end-user systems including desktops, laptops, tablets, and printers/scanners. This position also requires strong interpersonal, communication, and organizational skills.
Responsibilities include:
Assist with providing hardware and software support for NES end users either in person or using our remote support software. o Updating incidents tracked in our ticketing system and meeting contractual service level agreements.
Work closely with client supporting their needs while displaying a high level of professionalism
- Position requires employee to be work full time (40 hours/week) onsite.
- On Call and after hours support on a weekly, rotating schedule
- Ability to work independently or as part of a team reporting your status daily or weekly as required.
- Be a productive team member on other IT projects working well under the direction of the other team leads or project managers as well as providing technical assistance as requested in support of projects
- Assist with managing projects as needed. Following documented project management procedures and working closely with other IT resources during the project.
- Ability to learn and support NES software and be able to build or update any supporting documentation for installation, configuration, and administration.
- Be willing to travel locally to NES facilities (within a 30-mile radius) to support the hardware and users at that location.
- Perform other duties related to hardware and software desktop support as required
- Work with vendor support teams during efforts to resolve escalated issues.
- This position requires that you are able and willing to lift (team lift) up to 40 pounds, requires frequent walking to and from client offices, and willingness to move about in a non-office, industrial environment.
- Some materials handling and shipping/receiving may be required.
Minimum Experience/Education
Required experience and skills:
- 5+ years of experience in PC hardware and software support is required.
- Experience supporting end-users is required
- Knowledge and use of a ITIL based incident management system such as Microsoft Service Manager or ServiceNow is required.
- Good interpersonal and communication skills are required
- Professional appearance and demeanor are required. Dress is business casual.
