Wilshire Boulevard Temple is currently searching for a Level 1 Service Desk support technician to provide high-quality technical support and customer service to our various departments which include two elementary schools, three ECC(Early Childhood Education) schools, three Religious Schools, summer camps, social services organization at two locations, a conference center, and the various administrative departments.
- Responsible for the installation, maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
- Provide technical support for both hardware and software issues for staff (teachers/clergy/admin)and students.
- Provide documentation and technical specifications to others for planning and implementing new or upgrades of IT infrastructure.
- Setup, maintain, and delete user accounts as required in AD/Google Workspace.
- Level 1 support, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
- Monitor systems daily and respond immediately to security or usability concerns.
- Patch and upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Cabling infrastructure maintenance and management.
- Manage multiple projects.
- Plan and schedule system and hardware upgrades and updates.
- Provide status updates to the IT Director and IT Supervisors.
- Timely escalation of support issues ensuring all clients are 100% satisfied.
- OTHER DUTIES AS ASSIGNED
Demonstrated Knowledge Required:
- Minimum CompTIA A+ certification
- Two years in a desktop support role.
Technologies we utilize:
- Cisco IOS
- Meraki
- ESXi
- Windows Server 2012-2019 AD/DNS/DHCP/RADIUS/NPS
- UPS/PDU
- Apple OS
- Apple iOS
- Windows 10/11
- Avigilon Security System
- Symmetry
- Familiarity with AV
- Sonicwall
- Google Workspace
- Enterprise Level Copier/Printer technology
- MPLS/SDWan
- VOIP
- VEEAM
- Cisco Umbrella
- Jamf
- AV platforms
- MS Office Suite
- Blackbaud
OUR SITES/LOCATIONS
- West LA campus - 11661 W Olympic Blvd, Los Angeles, CA 90064
- West LA campus- 11960 Sunset Blvd Los Angeles CA 90049
- Koreatown Temple and conference center(2 buildings one location) - 3663/3643 Wilshire Blvd. Los Angeles, CA 90010
- Malibu camp - (two camps one location)11495 E. Pacific Coast Highway Malibu, CA 90265
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work environment: Work with be performed in an office, education, and religious environment, and in communities served. The physical arrangement of the office may require the position to work in an open environment within proximity to other colleagues. Workspace must be organized and reflect efficiency. The noise level in the work environment is usually low to high.
The position will require one the ability to ascend and descend ladders, scaffolds, and stairs and work in confined spaces and in proximity to loud equipment. Must be able to position oneself to work in confined spaces such as tables, server rooms, and crawl spaces. Pushing and pulling computer/inventory carts.
Lifting, raising, carrying, and holding, devices and equipment ranging from 1-35 pounds.
Must-Have Attributes:
- Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
- Listen, take feedback seriously, and be open-minded when presented with new ideas.
- Aren’t afraid to ask questions and seek help when needed.
- Flexible and capable and at ease managing changing priorities with a “can do” attitude.
- Investigative. You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs.
- Maintain good documentation. You understand that due to working with a variety of clients in different kinds of technological environments, you need to document client issues, needs, and records of work.
- Ability to work autonomously on assigned projects through completion.
- Timeliness and punctuality are essential.
Benefits include:
- 403b
- Vision
- Dental
- Medical/FSA
