Job Description:
Our client is seeking an D&T Field Support Technician for a 4 months contract on W2 with high potential to convert into fulltime. This role is Onsite in Raleigh, NC 27601.
Hours: M-F 8-5pm
Resource's typical working day:
- Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
Years of Experience needed: 4+ years of experience is required by 10+ years is preferred
Level of Education: H.S Diploma
Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Top Must have Skills:
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences)
- Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
Top Nice to have Skills:
- Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop)
- Financial or Medical industry preferred
Interview Process: Three Rounds of Interviews
