Job Title: Java Support Engineer
Location: Plano, TX (Hybrid, 3 days onsite)
Employment Type: Full Time, Permanent
Eligibility: Must be abe to work in the United States without requiring employer sponsorhip now or anytime in the future
**Kindly no C2C or CTH
About Us
Cornerstone TTS is excited to partner with a forward-thinking client in Plano, TX, known for its ambitious growth and innovative technology solutions. We are actively seeking dynamic Java Support Engineers to join their expanding team and contribute to their mission of driving excellence in digital operations.
Your Role
As a Java Support Engineer, you will be at the forefront of ensuring seamless operations and providing top-notch technical support. This role is ideal for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities:
Operations Leadership:
- Spearhead the implementation of advanced practices with a focus on X12 EDI transactions, ensuring strict compliance with CAQH standards.
- Gain in-depth knowledge of operational processes, particularly in facilitating transactions between diverse entities.
Customer Interface Development:
- Design and develop intuitive, user-friendly interfaces that enhance customer interactions with our client’s operations.
- Prioritize security and regulatory compliance in all interface designs.
- Consistently meet project timelines, ensuring timely delivery.
System Configuration:
- Configure backend systems, including databases, servers, and network setups, to support operational needs.
- Implement and maintain secure protocols for data processing.
Compliance & Security:
- Ensure all systems adhere to the latest regulatory standards for data privacy and security.
- Stay informed on industry changes and proactively adjust systems to maintain compliance.
Testing & Quality Assurance:
- Conduct rigorous testing of interfaces and configurations to guarantee reliability and performance.
- Address and resolve any issues identified during testing phases.
Documentation & Support:
- Develop comprehensive documentation for system configurations and customer interfaces.
- Provide ongoing training and support, ensuring smooth transitions and continued success post-implementation.
Effective Communication:
- Maintain clear and professional communication with customers, updating them on workflows and addressing any critical issues.
- Escalate production issues to the development manager or COO as necessary.
- Uphold high standards of customer satisfaction through prompt, courteous, and solution-focused interactions.
Production Management:
- Oversee daily production for assigned clients, ensuring no delays or disruptions in service.
- Proactively troubleshoot and resolve technical issues to maintain smooth operations.
Required Skills & Qualifications:
- Proficiency in Java programming required. There will be a coding assessment.
- Strong experience with Unix-like and Windows operating systems
- Knowledge of relational databases and their management
- Excellent verbal and written communication skills
- Strong mathematical aptitude and organizational skills
- Demonstrated professionalism and effective time management
- A bachelor’s degree in a technical field (or equivalent experience)
- 0-5 years of relevant experience in a similar role
Why Join Us?
At Cornerstone TTS, we believe in fostering a diverse and inclusive workplace where all employees are valued for their unique perspectives and contributions. We offer a collaborative environment where your skills and ideas can make a real impact.
