Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for a professional, and motivated Collection Letter Analyst to join our team. If you’re looking for a company that embraces the principles of respect, compassion, and trust, please apply with us today!
The Collection Letter Analyst will set up and maintain the letter ticket queue and requests, working with leadership to ensure compliance to collection standards, and providing reporting and analysis on letter strategy and efficiency.
Schedule: 8:00am to 5:00pm CST, Monday through Friday
Salary: $60,000 to $70,000 annually
Additional Compensation and Benefits:
At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:
- Medical, Dental, and Vision insurances from premium providers
- 401K with matching
- Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
- Tuition Reimbursement
- Paid Time Off
- Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY
- Develop, setup, and maintain new letter requests; managing and assigning letter ticket queue
- Create and evaluate other communication channels such as email, text, and chat
- Create tax season and other off-season letter campaigns
- Evaluate letter strategies, efficiencies, productivity, and cost for all clients and campaigns
- Partner with senior leadership, legal, and other stakeholders on ensuring that letters meet company, industry, and legal standards
- Review existing letter formats and series to identify formatting and campaign efficiencies
WHAT YOU MUST POSSESS
Must-Have Skills
- Bachelor’s Degree or 4 years of equivalent work experience required
- 3-5 years of call center inventory management and letter experience (must have, applicants without this experience will be declined)
- 3-5 years of working in a call center or strategy related function
- Excellent skills with all MS Office applications, including Word, Excel, and Powerpoint
Nice to Have Skills
- SAP experience preferred
- CUBS (Columbia Business System) experience preferred
- Skip tracing experience preferred
- Ability to interface with Compliance and Legal Departments, vendors, and leadership
- Ability to prioritize multiple open tasks, and able to identify an opportunity or problem and work to meet and develop a creative solution
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.
We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.
At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.
We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.
At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
