Information Technology Desktop Support

netPolarity, Inc. (Saicon Consultants, Inc.) • san jose, ca, us • 3m ago

Job details are Shared below:

Job Title: IT Systems Engineer

Location: San Jose, CA 95101 (onsite)

Job Duration: 6+m contract with potential for conversion

Primary Skills:

5 years of experience in desktop support
Heavy user in Linux OS environments (client uses Ubuntu)
MAC OS experience using JAMF
Windows OS experience using SCCM
Level of support for troubleshooting and provide examples for escalated issues
Experience with Hardware support.
Number of tickets and system used.
5 years’ minimum hands-on Linux experience is simply a must! We need this candidate to be experienced with multiple flavors of Linux and confident with related hardware and OS.
Hands on Mac experience is simply a must! We need this candidate to have experience with MAC and confident with MAC hardware\OS. Any additional skills on the backend infra of MAC is beneficial.
Experience working on windows & related hardware is beneficial.
IT2 level support experience is needed in managing escalated issues, working issue that have probably gone through level 1 support.
Experience working with teams, working on projects and driving initiatives.
5+ years’ continued experience in IT role preferable within multinational.
Experience troubleshooting MAC systems in global environment.
Experience with Linux both installation & troubleshooting.
Some experience troubleshooting windows systems in global environment
Experience with systems tools including SCCM
Experience working on projects & ability to drive & own initiatives is essential

Nice to have:

Experience with all aspects of laptop, desktop & peripheral hardware.
Deep OS and configuration troubleshooting.
Hands on Windows installation & troubleshooting experience.
Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
Knowledge and ability to troubleshoot basic networking problems.
Ability to develop scripts to automate common activities such as removing machines from the domain, adding or subtracting applications post image, etc.
Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
Ability to build MAC & Windows OS images and upgrade of OS & Microsoft O365 through SCCM.
Software packaging and deployment through SCCM

Responsibilities:

Fully own support of R&D labs throughout San Jose Campus.
Linux OS installations, troubleshooting, maintenance, service, and break-fix issues in multiple lab environments.
Provides support and administration of Mac workstations via JAMF management tools
Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues
Troubleshoot applications issues on across multiple platforms including smart devices.
Assist users in daily problem solving to our service desk that relate to local user issues @ San Jose Headquarters .
May be required to work occasional unusual hours based on emergencies, maintenance needs or onsite projects.
Management inventory of systems & accessories while adhering to asset management process including all Labs.
Manage assigned tickets while ensuring adherence to stated SLA’s for all Jira tickets.

Additional Skills/Preferences:

The successful candidate should:

Be a team player
Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
Confident abilities to communicate and present effectively.
Be able to work and integrate well in a team environment
Have a pro-active attitude to problem solving and optimization.

Personal skills:

Friendly, pleasant with high communication skill.
Self-learner. Highly motivated. Open minded.
Works independently. Requires minimal guidance.
Ability to quickly comprehend the functions and capabilities of new technologies
Systematic view for complex environments
Ready and enjoys learning new things with a can-do attitude.
Knowledge of the EDA business a bonus

Description:

Cadence is looking for a Desktop Support Engineer (Level 2) who is energetic, and a motivated individual to provide best in class Deskside Support to Cadence’s North America region while working from our Corporate Headquarters in San Jose. Successful candidate will be working with a team of 5 engineers in a Tech-Stop providing support to the Corporate and NA Field employees. Engineer will have a key role & responsible for supporting our engineering labs primarily running Linux OS.
This person will be joining a dynamic IT organization working with & actively collaborating with cross functional groups, participating in global IT projects, and working on improving processes and procedures to support Cadence’s operations.
The successful candidate should be interested in learning and supporting cutting edge technologies to deliver Best in Class services to our employees. Ability to quickly comprehend the functions and capabilities of new technologies.

Qualification: