*** DO NOT APPLY IF YOU LIVE OUTSIDE OF MIAMI ***
Job description
iTekz IT Consulting and Integration is looking to hire an individual that is eager and motivated to push a project from start to finish. Must be results-driven and interested in joining a fast-paced company where you can utilize your skills and grow within the company.
WHO WE ARE
We are a technology company based in South Florida. With more than 50 years of combined experience within one of the most challenging and fast-growing industries, we keep providing state of the art IT Services specialized in Hospitality IT Development & Management.
WHAT WE DO
iTekz IT Consulting & Integration specializes in all aspects of hospitality technology. From project management, systems design and technology installation to structured cabling and fiber optics.
We deliver turn-key packages that include opening and training to managed services.
iTekz IT Consulting & Integration focuses in delivering the highest quality connectivity and uptime with 24/7/365 industry leading support network.
JOB DESCRIPTION:
Are you an IT student seeking hands-on experience in a dynamic workplace, or a seasoned professional skilled in coordinating resources and ensuring seamless communication? Join our team as a Help Desk Support Specialist and play a crucial role in optimizing workflow efficiency and customer satisfaction.
Key Responsibilities:
- Streamlined Communication: Serve as the frontline point of contact, expertly managing incoming calls, emails, and support tickets with precision and professionalism. Ensure that all communications are handled efficiently, fostering a smooth and seamless experience for clients.
- Communication Facilitation: Act as the primary liaison between clients and technicians, ensuring information is relayed accurately and promptly. Maintain clear and effective communication channels to ensure all parties are informed and aligned.
- Problem Resolution: Proactively address and resolve scheduling conflicts, equipment issues, and client concerns with speed and effectiveness. Demonstrate a strong ability to troubleshoot and find solutions that minimize disruption and maintain client satisfaction.
- Data Management: Maintain meticulous records of service calls, technician assignments, and client interactions in our database. Ensure that all data is consistently up-to-date, organized, and easily accessible, supporting efficient operations and decision-making.
- Hardware Receipt: Manage the receipt of hardware, including processing POs and entering received items into the system. Record serial numbers and other essential details to maintain accurate inventory tracking.
- Emergency Response: Coordinate and manage rapid responses to urgent service requests, prioritizing critical issues to ensure timely resolution. Exhibit a strong ability to handle high-pressure situations, ensuring that urgent needs are met without delay.
Requirements:
- Strong Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Clear Communication: Excellent verbal and written communication skills to convey information clearly and concisely.
- Technical Aptitude: Basic understanding of IT terminology and equipment to facilitate communication with technicians.
- Problem-Solving Ability: Proactive approach to identifying and resolving issues to minimize disruptions.
- Customer Focus: Dedication to providing exceptional service and maintaining positive client relationships.
- Team Player: Collaborative mindset with a willingness to support colleagues and contribute to overall team success.
- Adaptability: Flexibility to adjust to changing priorities and handle unexpected challenges.
- Experience: Previous experience in dispatching, customer service, or technical support roles preferred.
- Urgency: Ability to respond promptly to urgent requests and high-pressure situations, ensuring timely resolution of critical issues.
Join Our Team:
If you're ready to play a vital role in optimizing operations and delivering outstanding service to our clients, we want to hear from you! Apply now to join our team as an IT Company Dispatcher and embark on a rewarding career in the technology industry.
