We are Xeikon!
We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago.
We are currently hiring Field Service Technicians at Hartford, CT.
Responsibilities
- Communicates with customers on all call activities up to and including scheduled arrival time, scheduled calls, and any deviation that may have occurred.
- Troubleshoot and diagnose failures, execute repairs at the customer site. Completes repairs within standard guidelines as set by the company: repair time, quality of repairs, amount of rework, quantity of repairs, labor efficiency and other measures
- Maintain a parts inventory and ship parts back when necessary at the end of service calls
- Provide status online during the day including updating service call activity and keeping management aware of any issues requiring additional attention
- Participation is special projects as requested
Requirements
- Degree or certification in electrical engineering or technical field is a plus
- Strong mechanical, electrical, and computer skills is a must
- Previous field experience and familiarity with "road warrior" travel is helpful
- Willingness to travel 75% of the time with little notice is required, in this position you should not expect to be home Monday-Friday and should have the flexibility to work on call including weekends
- Knowledge of the printing industry is a plus
- Excellent organizational, leadership, interpersonal, and computer skills
- Problem solving and troubleshooting
- Excellent judgement and discretion, ability to handle multiple priorities simultaneously, meet deadlines and handle work related stress
- Service minded, professionals who can build trusting customer relationships
- Ability to regularly lifts and/or move up to 25 lbs and to frequently lift or move up to 50 lbs, and occasionally move more than 100 lbs
We offer a competitive hourly rate and overtime (including travel time). We have a comprehensive benefit package which includes,
- Medical, dental, and vision insurance
- Short-and Long-term Disability
- 401(k)
- Paid time off
All new hires get extensive training for this position in a promote from within culture. You will grow your skills and have opportunities to learn and advance with us.
EoE.
