Information Technology Help Desk

Thinkbyte Consulting Inc. ( E-Verified ) • lexington, ky, us • 3m ago

Job Description:

Associate degree in information technology or Comp TIA A+ certification and a minimum of two years of experience in information technology or a related filed is required. Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.

Preferred Qualifications

4+ years previous experience in an IT support environment preferred. Desktop environment experience and knowledge of ITIL concepts is recommended.
Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, Google IT Professionals, or other relevant certifications are desired. Demonstrated technical aptitude, customer service, and communications
Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
Experience in troubleshooting mobile devices (phones, tablets, etc.) and wireless.
Additional knowledge and troubleshooting network, telecom, and other communication platforms. Knowledge of data center applications such as job scheduling, and monitoring tools.

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