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The responsibilities of this role include:
- Administrative point of contact for Service Delivery team
- Provide clear and prompt communication with clients, vendors, and team members
- Ensure that provisioning tasks are submitted and worked on correctly within the agreed SOAs
- Liaise with suppliers/vendors and handle department purchasing
- Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
- Task prioritization
- To assist the Service Delivery Manager with the production of weekly and monthly reporting
- To assist the SDM and Admin team on an ad hoc basis as needed
- Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
- Report on active deliveries, flagging issues with missed delivery dates or technical challenges.
- Review documents and making sure they have been filled in correctly by customers
- Keep Ticket management up to date with the most status and due dates as well and help monitor service desk queues
Skills/experience Required:
- Previous experience with report development
- Good written and verbal communication skills
- Strong attention to detail is essential
- Excellent customer support skills
- Previously worked in Telecommunications or IT desired
- Experience managing conflicting priorities and multiple parallel projects preferable
- Previous Admin experience in a Telecommunications or similar Service Delivery environment
- Strong organizational skills and time management
- Confident computer user, fluent in office applications such as Outlook, Teams, Excel & MS Word
- Experience with ServiceNow or another service desk/ticketing management system highly preferred
