Job Description
Union Biometrica is looking for a field service engineer to test and support our life-science instruments both in the field and at our manufacturing facility in Holliston, MA. A key role is diagnosing instrument problems and solving them. You will work with customers both remotely and at their locations traveling throughout the US and abroad for installations, support and maintenance. In addition, you will assist the manufacturing team with instrument production and testing. Good communication skills with people with a variety of backgrounds and technical skills is necessary. Our instruments are used throughout the world in academic and commercial settings performing many different applications.
The right candidate will join a small team of high-energy people manufacturing and selling sophisticated, automated instruments used in cutting-edge biomedical research such as drug discovery, toxicology and genetics research. This hands-on position will allow you to test and solve problems with mechanical, electrical, optical, fluidic and software systems. You will interact with engineers, scientists, manufacturing and customers. Both on the manufacturing floor and in the field, you will be asked to test and solve problems with our instruments, make and document engineering changes, and test out new designs.
This position can be based anywhere in the US, though some time will need to be spent regularly at our headquarters in Holliston, MA. This is a full-time position.
Skills & Experience
We are looking for a service engineer that brings:
- 5+ years of working in the field diagnosing and solving technical problems.
- Excellent hands-on technical skills.
- Good problem-solving and debugging skills that may involve mechanical, optical, software or electrical components.
- Comfortable working both independently and as part of a team.
- At ease both on the manufacturing floor as well as in customer laboratories.
- Responsive and good at guiding customers working through problems over the phone and on Zoom.
- Curious about the scientific research that our instruments are used to solve.
- Domestic and occasional international travel required. Travel is 40-80% per month.
We are a small company so everybody “wears multiple hats” and is highly visible. In this position you will be involved with new and existing instruments. Testing, debugging, documenting and solving is all part of this versatile job.
Company description
Union Biometrica designs and manufactures sophisticated laboratory instruments used internationally by researchers at leading universities, pharmaceutical and life-science companies. Our instruments uniquely combine electronics, mechanics, lasers, optics, cameras, fluidics and software and get used by scientists working on cutting-edge research. We are a small team of highly motivated scientists & engineers best known for our specialty flow cytometers for high-speed analysis and sorting of objects (e.g. cell clusters, C. elegans, zebrafish, mosquitoes) which are too large or fragile for traditional flow cytometers.
Good people are our most important asset. Union Biometrica is a privately owned, equal opportunity employer. We offer a comprehensive pay and benefits package. Valid work authorization is required. No relocation; No recruiters; No inexperienced applicants please. Resumes can be sent directly to .
