*** US Citizen or Green Card ONLY ***
*** W-2 Only***
*** No C2C ***
ROLE: Onsite Field Service Technician in Macon, GA
LOCATION: in Macon, GA
PAY RANGE: Negotiable. Please include your minimum base annual salary expectations in your message.
PAY: W-2 Only / No C2C
WORK MODEL: Onsite
DURATION: Initial 12-Month Contract
SCHEDULE: M-F, 8AM – 5PM, 40 hours/week.
WORK STATUS: US Citizen or Green Card holder
TOP REQUIREMENTS:
This position is for an onsite customer-dedicated position in the Macon, GA area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.
Responsibilities:
• Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
• Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
• Maintain a well-organized schedule to manage workload and meet customer deadlines.
• Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
• Address customer questions and concerns related to their printer devices.
• Provide thorough training to customers on proper printer usage and features.
• Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
• Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
• Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
• Project a professional image through appropriate attire, communication skills, and personal presentation.
Qualifications:
• Experience in field service or customer support.
• Strong understanding of electro-mechanical systems.
• Experience servicing printers, hard copy devices, or imaging equipment.
• Excellent driving record and a valid driver's license.
• Proficient administrative and computer skills.
• Ability to safely lift and maneuver equipment up to 60 lbs.
• PASS BACKGROUND & DRUG TEST
NEXT STEPS:
- If you are interested, please send an updated copy of your resume with contact information to rflemmer@revolutiontechnologies.com (or via LinkedIn) & let me know the best time to have a brief conversation.
- We can only present a few candidates for this position. First come-first serve.
- The position will likely be open for a short period.
