We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way.
MUST have medical device/equipment experience
MUST be located in North Carolina
Responsibilities:
- Conduct on-site and remote installations, maintenance, and repairs of medical equipment.
- Provide comprehensive training to customers on the proper use and operation of equipment.
- Manage and execute preventative maintenance schedules and implement field modifications within established timeframes.
- Oversee and manage assigned vehicle inventory.
- Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges.
- Schedule installations, preventative maintenance visits, repairs, and other field service activities.
- Provide occasional phone support and triage technical inquiries.
- Maintain accurate and up-to-date service records and generate timely reports.
- Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up.
- Utilize established escalation processes to address customer service delivery concerns.
- Maintain and ensure proper calibration of tools and testing equipment.
- Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales.
- Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts.
Qualifications:
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered.
- Prior experience in the medical device industry is a plus.
- Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment.
- Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- A track record of successfully troubleshooting and resolving customer concerns.
- Strong work ethic with a commitment to reliability and accountability.
- Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams).
- Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences.
- Ability to thrive in a fast-paced, independent, and results-driven environment.
- Resourceful, with a capacity for self-directed work and the ability to learn quickly.
- Excellent time management skills with the ability to adapt to changing priorities.
- Strong decision-making, problem-solving, and creative thinking abilities.
- Meticulous attention to detail.
- Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure.
- Maintains high ethical standards and demonstrates trustworthiness.
Physical Requirements and Working Conditions:
- Possession of a valid driver's license with a clean driving record.
- Ability to secure a rental car when required.
- Possession of a valid passport and willingness to travel to Canada and Europe.
- Ability to travel on short notice and potentially stay overnight for work assignments.
Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
