Job description
My client is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. As a major hospital system, we are committed to maintaining a cutting-edge technology infrastructure to support our mission.
We are seeking a highly skilled and motivated Helpdesk Technician to join our IT support team. The Helpdesk Technician will play a crucial role in ensuring seamless technology operations within our hospital system. The successful candidate will provide technical assistance to end-users, troubleshoot issues, and contribute to the overall efficiency of our IT infrastructure.
End-User Support:
- Provide timely and effective technical support to end-users within the hospital system.
- Respond to helpdesk tickets, phone calls, and emails to address and resolve IT-related issues.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with other IT team members to escalate and resolve complex technical problems.
Hardware and Software Installation:
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Conduct equipment setup for new hires and provide training on IT tools when necessary.
- Create and maintain standardized images for deploying applications on different platforms (Windows, macOS, etc.).
- Develop and implement imaging procedures to ensure efficient and consistent application deployment across the organization.
- Stay updated on the latest imaging technologies and tools to enhance the application deployment process.
Qualifications:
- Minimum of 1-2+ year of experience in IT support or a related field.
- Knowledge of healthcare information systems is a plus.
- Strong understanding of Microsoft Windows and Office applications.
- Familiarity with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
Benefits:
- Competitive salary.
- Comprehensive health plans sponsored by the company.
- Unlimited paid time off.
- Annual review program allowing for raises and promotions based on merit.
- Dynamic and collaborative company culture.
