Technical Product Owner (Learning Management Systems - Docebo )
Louisville, KY
Job Duties
- Lead the configuration, administration, and ongoing management of our Docebo LMS.
- Integration & Automation: Identify opportunities to enhance, automate, and integrate with internal platforms and partner with internal groups accordingly.
- Reporting and Analytics: Generate and analyze reports on LMS usage, course completion, and user engagement. Provide insights for continuous improvement.
- System Integration and Webhooks: Implement and manage integrations between the LMS and various external systems (such as HRIS, CRM, and other educational tools) using APIs and webhooks. Ensure smooth data exchange and functionality between systems.
- Data Management and Security: Oversee the security, storage, and integrity of data within the LMS. Ensure compliance with data protection laws and best practices.
- Advanced Reporting and Analytics: Develop and manage complex reports and dashboards to track user progress, course effectiveness, and system usage. Utilize data to provide actionable insights and recommendations for system enhancements.
- Customization and Feature Enhancement: Customize the LMS to meet specific organizational needs, including layout, user experience, and additional functionalities.
- Troubleshooting and Technical Support: Address and resolve complex technical issues related to the LMS, integrations, and data management. Provide advanced technical support to users.
- Training and Documentation: Develop comprehensive training materials and documentation for end-users and stakeholders on LMS features, integrations, and data reporting capabilities.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Educational Technology, Computer Science, or related field.
- Minimum of 3 years of experience in managing and administering an LMS (preferably Docebo), with a strong emphasis on system integrations and data management.
- Expertise in web technologies (HTML/CSS, JavaScript), APIs, and webhooks.
- Proficient in data management, security protocols, and compliance requirements.
- Advanced skills in generating complex reports and analytics using products such tableau, or other BI tools.
- Exceptional problem-solving skills and ability to manage technical challenges. Excellent communication, training, and collaboration skills. Takes the initiative to follow-up with internal key stakeholders and report project progress/completion.
Preferred Skills:
- Prior experience with specific LMS platforms (e.g., Docebo, Absorb, Cornerstone).
- Prior experience with integration platforms such as Workato, Zapier, MUSE, etc.
- Familiarity with SCORM, xAPI, and AICC standards.
- Background in instructional design or e-learning content development is a plus.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”
