THIS IS A PRINTER SUPPORT ROLE. MUST BE ABLE TO DIAGNOSE, REPAIR, ORDER PARTS FOR A PRINTER
Responsibilities:
- Key performance indicators for this role include:
- Timely acceptance and response to dispatched service and supply calls within client SLA commitments.
- Accurate diagnosis, repair & maintenance of product(s) and accessories within published electrical, mechanical, and print quality specifications.
- Effective scheduling of calls to manage SLA requirements across assigned activities.
- Regular and effective communications with clients to ensure awareness of call acceptance, ETA, status, and closure.
- Training clients on appropriate usage of products & features.
- Ensuring proper repair and maintenance procedures are performed on the identified device(s) and Total Service Call Procedures are completed prior to leaving the client area.
- Managing local part inventory and accurately tracking inventory levels and transactions.
- Presenting a positive image through proper attire, communication skills, and personal grooming.
- Additional Responsibilities:
- Assuming other special activities, responsibilities, and special projects as directed.
- Working closely with Operations and Project Teams during the implementation and deployment of print technology and support services.
- Conducting Train-the-Trainer and End User training as necessary; coordinating support for improved service diagnostics.
- Conducting printer assessments to optimize fleet and ensure client standards are met.
- Experience and Skills: experience servicing printers, hard copy devices, or imaging products.
- Strong electro-mechanical aptitude.
- Valid driver’s license.
- Reliable Transportation.
- Sound administrative & computer skills.
- Experience and detailed knowledge of PRINTER devices.
- Personal Characteristics: Excellent communication skills, written and verbal.
- Customer service orientation.
- Positive attitude.
- Ability to learn quickly.
- Education: A High School Diploma or GED is required for this role.
