Curtis is seeking a diligent and experienced IT Systems Administrator to administer and support our IT infrastructure. You will be responsible for managing all the IT resources including workstations (desktops/laptops), servers, switches, firewalls, routers, uninterruptible power supplies, cabling, wireless support, photocopiers, printers, video cameras and displays, audio, telephones, mobile devices, and any other core or peripheral devices utilized to store, manage and communicate data. This is a critical position that ensures our talented team can do their work enjoyably and seamlessly.
This is a corporate role, with responsibilities extending beyond the local facility. This role is an in-office role located in Mount Kisco, New York.
What you'll do:
- Install and administer the client server network with all peripheral equipment. Monitor network performance and react to warnings and other suspicious indications.
- Install appropriate updates to software pertinent to Curtis' operations.
- Promote cyber security awareness.
- Maintain network security and business system security through employee identification and password assignments for both premise and cloud based accounts and applications. Maintain record files of the same.
- Troubleshoot and resolve problems with user workstations (desktops/laptops). Perform repairs including but not limited to virus, spyware, adware and other malicious software removal; software reloads; diagnosis and replacement of failed components such as hard disk drive, power supply, motherboard, video card, network interface card, RAM, etc.
- Administer, respond to and support the HelpDesk functions.
- Investigate and resolve issues reported concerning general office equipment including printers, copiers, scanners, cameras, projectors, etc. Coordinate with external resources as required.
- Assist the IT staff at other Curtis facilities as required for installations, troubleshooting, repairs providing 2nd level support when required, coordinating to obtain 3rd level expert support if necessary.
- Perform configuration changes along with additions/deletions to the servers and network perimeter devices (firewalls, routers, switches) around the Curtis world.
- Perform configuration changes along with additions/deletions to Curtis’ web interfaces including Lunarinside, caWeb, Citrix, FTP, Teams, Sharepoint and other web based applications.
- Monitor and maintain the Curtis AD, DNS, DHCP, SUS, WINS, Radius server, Certificate and Exchange databases globally along with LAN, WAN and VPN environments.
What you need to be successful in this role:
- Minimum: Associates Degree with specialized training in computer science with 4 years experience or 10 years practical experience. Preferred: BS in Computer Science and 3 years experience
- Professional Certification is one or more of the technologies deployed by Curtis is a plus
- Advanced knowledge in Windows and Linux based hardware/software for servers and client stations. Ability to analyze, trouble shoot problems.
- Advanced knowledge of Wide Area Network (WAN) and Local Area Network (LAN) concepts and practical experience of establishing and maintaining said networks in a healthy efficient state.
- Advanced knowledge of Internet based communication protocols including IP addressing, VPN, MPLS, SSL, etc.
- Advanced Knowledge of the concepts of router, switch and firewall configurations and practical experience of maintaining said hardware configurations.
- Working knowledge of SyteLine ERP business system software and SQL databases is a plus.
- Knowledge of MAC based hardware/software a plus
- Knowledge of Progress database a plus
- Experience with the installation of software and initial configuration of both server and client hardware.
- Excellent customer service skills.
- Ability to understand problems and communicate solutions.
- Proficient skills with end-user computing tools such as MS Office suite, O365, Azure.
- Basic skills with reporting tools such as Crystal, SSRS, Bartender, PowerBI, other BI tool
What you get:
- Generous medical and dental plan
- Life Insurance
- Educational reimbursement
- PTO
- Paid parental leave (for Moms and Dads)
- Ten annual holidays
- 401K with company contribution
- Flexible work environment
