Must Have skills:
• 3-5 years of experience in a Helpdesk/Desktop support position.
• Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
• Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
• Familiarity with video and audio conference room solutions using Zoom.
• Meraki Networking troubleshooting skills.
• Knowledge of ticketing systems and general support processes/procedures.
• Strong customer service experience.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Strong critical thinking abilities.
• Relevant certifications such as CompTIA A+, Network+, or ITIL are a plus.
Nice have skills:
• Providing in-office support across the organization and being the first contact relationship with IT.
• Onboarding and offboarding employees with hardware and software needs.
• Providing IT training to new and existing employees.
• Offering conferencing support and setup.
• Recommending improvements to support the organization.
• Documenting support issues and resolutions.
• Understand and support all of client and its portfolio company’s hardware, software, and network services.
• Manage day-to-day IT support responsibilities.
