THE ORGANIZATION
Founded in 1956, Catholic Charities of Northeast Kansas (CCNEK) serves the most vulnerable men, women and children of all faiths across 21 counties. Our vision is that our neighbors who are challenged by poverty of mind, body and spirit find the open door of Catholic Charities and are met with help, hospitality and hope. Our purpose is to animate the Gospel of Jesus Christ by putting love into action through specialized programs and services for those in need.
A ministry of the Archdiocese of Kansas City in Kansas, we provide innovative programs and solutions that stabilize and strengthen individuals and families, moving them from a place of needing help to one of having hope. We offer more than 30 programs across 21 counties of Northeast Kansas. Our work is founded on three pillars: Family Stabilization, Family Strengthening and Respect Life Services.
THE OPPORTUNITY
CCNEK is seeking to hire a Senior Director of Operational Services who will have the managerial courage and strategic initiative to successfully promote and support the mission as guided by Catholic Social Teachings and by leading the agency’s people initiatives in alignment with the Agency Strategic Plan. This position is responsible for all facilities, equipment, supply chain and safety/security across all locations within its 21-county footprint. CCNEK is an EOC employer.
KEY RESPONSIBILITIES
- Supports the development of strategic plans to ensure agency facilities, equipment and other resources fully support the strategy and resultant needs of operational and administrative departments.
- Directs leadership of facilities, safety/security and supply chain teams to ensure tactical planning and execution in support of above.
- Ensures appropriate levels of trained staff and volunteers remain available and provides on-going development, performance management and succession plans for the areas of responsibility.
- Assists in the development of long-range plans for facilities and equipment, including leases, landlord relationships, preventative maintenance and expansion or contraction of these when necessary.
- Collaborates with partners across the agency to ensure needs are met and communicates effectively to ensure staff is updated on any matters related to their program/center. Creatively leads in the development of solutions for problems or challenges.
- Supports the negotiation of contract services for the agency to address agency and program needs.
- Partners with COO and other leaders to minimize risk and support agency safety and security programs so that staff, volunteers and clients are trained, safe and that we meet all codes/requirements.
- Ensures donor, volunteer, internal and external customer satisfaction.
- Partners with other agency departments to help create and manage project plans to support agency strategies/initiative.
- Creates budgets for areas of responsibility, ensuring other departmental objectives are supported. Establishes and maintains financial reporting, analysis and management of resources to support delivery of budget.
- Manage data and systems, including help desk ticketing program for the effective capture, resolution and satisfaction for issues related to facilities and assets/equipment. Analyzes results, develops and executes plans for improvement of supportive services.
- Other duties as assigned.
KEY QUALIFICATIONS FOR SUCCESS
Demonstrate a passion for the mission of Catholic Charities
- Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control, and joy
- Catholic Charities promotes a diverse workforce, and employees are not required to be Catholic. However, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith, nor publicly advocate for any position in conflict with Catholic teaching or specific positions of the Archdiocese of Kansas City in Kansas or United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies.
- Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
- 10+ years of management/leadership experience, including leadership of multiple facilities across a region
- Bachelor’s Degree preferred, in a business-related field of study or commensurate work experience
- PMP Certification preferred
- Proven track record of developing budgets, analyzing results and meeting expectations
- Proven ability to pivot priorities when necessary while maintaining course
- Proficient computer knowledge and prior experience using third-party software services that assist in managing workflow as well as generating reports, conducting analysis and making data-based decisions
- Proficient with other computer/software include payroll processing, Word, Outlook, and Excel
- Experience working with volunteers, a plus
- High energy, positive attitude, flexibility, teamwork, initiative, and attention to detail
- Strong verbal communication, presentation, and interpersonal skills with a demonstrated ability to write clearly and persuasively
- Demonstrated ability to think strategically with a thorough understanding of strategy development
- Strong collaboration and partnership skills, with the ability to build consensus for plans
- Exceptional organizational and time management skills, with demonstrated success in a multi-task environment
- Persistence, flexibility, adaptability, and ability to find joy in demanding work
- Attention to detail, follow-up, and follow-through; meets deadlines and commitments
- Dependability, team spirit, and collaboration
- Critical thinking/problem-solving skills
PHYSICAL REQUIREMENTS
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Must have the ability to bend, squat, and stretch to fulfill tasks
- May need to lift up to 40 pounds without assistance
- Valid driver’s license (driving between store locations) and pass the pre-employment screening process
