Location: Cary, North Carolina
ACHC is currently looking for an IT End User Support Specialist to help support and assist the employees of the company with hardware and software setup, support, and troubleshooting.
The ideal candidate is someone who’s self-motivated and who thrives in a fast-paced and customer-service oriented environment; they should also have a strong interested in personally developing their own craft. S/he should be very attentive-to-detail and possess exceptional abilities for problem-solving while also abiding by the standards and values of the organization.
JOB RESPONSIBILITIES:
- Comply with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of quality objectives (Balanced Scorecard).
- Liaison with vendors for ongoing operational and project support.
- Manage status changes, including setup and configuration, for workforce members.
- Monitor and deliver technology innovations and security best practices.
- Participate in vendor and technology tools selection and implementation.
- Participate in policies and procedures review.
- Participate in annual access and rights reviews.
- Participate in business continuity preparedness drills.
- Participate in security and private card industry audits.
- Provide technology training for workforce members as needed.
- Troubleshoots, diagnoses problems, and implements corrective action procedures.
- Perform other IT related duties, as assigned.
EXPERIENCE & QUALIFICATIONS:
- Associate degree and 3+ years’ experience in IT related fields, or
- 5+ years of experience in information technology and customer service support.
- Outstanding customer service and communication skills required.
- Experience with Microsoft Windows 10 installation and support.
- Experience with Microsoft 365 administration. Intune and Azure AD a plus.
- Experience working with remote users and deploying software and patching remotely.
- Experience administering moves, adds, and changes in Microsoft Active Directory
- Experience supporting Apple IOS and Android OS.
- Experience with Mac devices required.
- Experience with network switches, access points and firewalls are a plus
- Solid organizational skills including attention to detail and multi-tasking.
This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + quarterly bonus. In order to be considered, please send your resume along with your desired compensation.
At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
