Production Technician
Onsite- Highland Heights, Ohio (Training will initially be remote with travel to various facilities)
Direct Hire, M-F with Flexible hours available on weekends
We have a client who is looking for multiple Production Technicians to help with troubleshooting, testing, reconditioning, and repairing disk arrays, servers, and other related equipment. You will also provide occasional phone support to Field Engineers for problem diagnosis and resolution. The Technician may also build, test, and configure servers, laptops, and storage arrays for sales and spare parts to support service contracts. Responsibilities also include loading software, configuring systems for customer orders, and disassembling tested systems into spare parts. Experience with data centers, Dell/EMC, and NetApp is a plus but not required.
Key Responsibilities:
- Monitor resources such as disk, memory, and CPU through in-depth stress testing.
- Develop and implement technical cross-training plans.
- Re-qualify and refurbish disk arrays and servers across multiple OEMs.
- Provide technical support to Field Engineers and sales teams, including problem identification, troubleshooting, diagnostics, and repair strategies.
- Research and gather information on specific hardware/software issues to determine root causes and implement solutions.
- Collaboration with teams including some training if needed
- Support production areas with various product lines, including entry-level/midrange storage products and network appliances.
- Recertify individual and defective parts and provide problem resolution when necessary.
- Maintain accurate inventory levels of tested and untested products as well as test equipment
- Ability to disassemble tested systems into spare parts and manage tagging and bagging of tested spares.
- Participate in an after-hours rotation for parts procurement as needed.
Basic Qualifications:
- 2+ years of related experience.
- Associate degree is preferred
- Team Collaboration
- Experience with software imaging packages such as Symantec Ghost, Acronis, etc.
- Proficient in Microsoft Server & Windows products.
Preferred Qualifications:
- Knowledge of Unix & Red Hat, A+, Server, Storage & Network + certifications, CCNA, MCSA, MCSE, MCP, and CLI.
- Working knowledge of disk storage hardware and software products is preferred.
