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Job Title: UCC Voice Engineer
Job Location: Sunnyvale, CA
Job Type: Contract
Job Description:
- This position is responsible for the deployment, support, and upgrade of production of Zoom Phone, Zoom Meeting, and NICE infrastructure supporting worldwide locations.
- Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.
- Manage global telecom ISP for SIP trunk and voice circuits.
- In addition, this position will review, plan, and evaluate voice systems and work closely with the network engineering team on design, configuration, and troubleshooting.
- Zoom Phone and NICE contact center focus is a must.
Roles and Responsibilities:
- Implementing and supporting enterprise-class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCode.
- Deploy voice infrastructures in new and existing offices worldwide.
- Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
- Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
- Perform troubleshooting to isolate and diagnose voice and video problems.
- Design, configure, and script NICE CxOne contact center software (ICM, CVP, IP-IVR), third-party software, and integrated peripherals systems.
- Call routing, configuration, ICM scripting
- Assist in the development of voice and video network operations processes, procedures, and documentation.
- Manage worldwide telecom vendors to obtain the best voice service
Requirements:
- Competency is based on education, training, skills, and experience.
- Hands-on experience with Zoom Phone, NICE CxOne contact center, and SBC.
- NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
- IP-IVR, CVP integration design and deployment.
- Experience with Zoom / Poly / Neat Room video conference and integration to Zoom.
- Hands-on experience with Cisco Cube Voice Gateways and Zoom Phone.
- Minimum of 5+ years of hands-on experience in Cisco and Zoom voice and basic network engineering is required.
- Strong ability to identify, determine, and document customer requirements.
- Solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player.
- BS in Computer Science or another similar technical field.
- Minimum of 5+ years of hands-on experience in Voice and Collaboration engineering.
- Zoom Phone, Cisco Voice, NICE (ICM, CVP, IP-IVR).
- Video conferencing with multi-vendor platforms (Zoom, Poly, Cisco).
- Collaboration with Zoom Meetings and Phone.
- Good communication and documentation skills.
