About the company
Lavatec Laundry Technology develops, manufactures and delivers single machines and complete turn-key solutions to automate industrial laundries worldwide. They are committed to delivering exceptional service and high-quality products to our customers. Their Sales & Service Center in Beacon Falls CT is seeking a dedicated and detail-oriented Parts and Customer Service Specialist to join their team.
Your role:
The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of machinery and equipment at customer sites as well as in our workshop in Beacon Falls, CT. This role requires extensive travel to client locations, a strong technical background, and excellent customer service skills.
Your responsibilities:
- Installation & commissioning of new machinery
- Attend breakdowns and repair machinery in a timely manner
- Provide service-related assistance by way of phone support
- Efficiently read and follow electrical, hydraulic, and pneumatic drawings to provide further diagnostics to assist in the timely repairs of machines
- Maintain service reports and submit these in a timely manner upon completion of repair
- Communicate with the factories for repair processes and diagnostic information
- Analyze and troubleshoot problems
- Any other duties assigned by superior from time to time
Your are:
Interested and enthusiastic about your work,
Driven by success, proactive and independent
Willing to travel domestic, and international occasionally (about 50% of your work time)
Knowledgeable of general work-site Health and Safety requirements
Job Requirements
- Proficient in mechanical or electrical trades, with a high level of electrical diagnostic skills
- Fault finding and diagnostic skills in electrical, hydraulic, pneumatic, and general maintenance and repairs in automated equipment
- Ability to read and work with electronic and hydraulic schematics
- Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc
- Proficient with Windows and Microsoft office
- Must be able to lift 50lbs and work at above average levels of physical activity
- Must be able to travel more than 50% of the time and able to work safely on-site and in our workshop environment
- Understand general production environments to be able to relate to our end users wants and needs and be able to communicate clearly
About the position:
- Job Type: Full-time
- Work Location: On client sites and in the office/shop
- Schedule: 8 hour shift, Monday to Friday, some weekends may be required
- Ability to commute/relocate: Beacon Falls, CT 06403
Benefits
- Competitive salary + overtime pay and per diem
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan o Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Opportunities for professional development
