Field Service Technician or Support Engineer or Technical Support Specialist

AppLab Systems, Inc • united states, united states, us • 3m ago

Position: Field Service Technician or Support Engineer or Technical Support Specialist

Location: Stennis Space Centre, MS 39529

Job Description:

The positions of the DSS/Field Services Technician will be to perform troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidates work on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for these positions include, but are not limited to the following:

Work with Team on New Hire setup and deployment
Coordinate with Local Aerojet Asset Management team on Refresh Schedule with Users
Work on Incidents and Tasks and Provide break fix assistance
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices as needed
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
Provide telepresence and audio video meeting support as needed
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical team and customers.
Deskside support services as required.
Requires 5+ years of related work experience
Sound knowledge of imaging tools
Sound knowledge of data backup and recovery tools
Installing, upgrading, and migrating to Windows 10
Deploying Windows 10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Ability to lift up to 50 lbs.
Monitoring and maintaining systems that run Windows 7 and Windows10
Configuring backup and recovery options