As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.
Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands.
Position Overview
Term: 3+ Months (High potential for extension)
Location: onsite in Glen Falls, NY
Hours: Day shift - Mon-Friday 9-5pm ET
Pay: up to $38/hr commensurate with experience + Health insurance
All work is done onsite at our Healthcare/Medical customer location in Glen Falls, NY.
As a Lead Deployment Technician, you will provide IMAC services to our customer, hardware/software installation, configuration and deployment + disposal.
Key Responsibilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Lead Deployment Technician is primarily responsible for:
Installation
- Install and deploy hardware components.
- Install and deploy software applications.
- Image and configure machines using SCCM.
- Structure user workstations.
Move
- Transport a work system to a new location.
- Switch to a different workstation system.
- Alter the end user.
Add
- Install additional hardware
- Install additional software
Change
- Alter the existing hardware configuration
- Update installed software
- Customize software settings
- Uninstall unused software
Additional responsibilities:
- Ensure proper tracking and maintenance of hardware and software systems utilized by the team.
- Lead a small team of Deployment Technicians and escalate/resolve issues as they arise.
- Act as the liaison between Zones’ team and the customer.
- Follow specific instructions provided by the customer
- Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.
- Demonstrate active listening skills with ability to act with sensitivity and empathize with customer's situation.
- Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer.
- Maintain a clean work environment.
- Other duties as assigned.
We are seeking candidates with the following experience and skills
- Minimum of an Associates degree + 4 years experience in servicing/deploying computer equipment.
- Experience using SCCM to image machines.
- Possesses proven customer service background
- Understands Statement of Work requirements (SOW) and recognizes cost impacts of operational matters
- Possesses proven project experience utilizing data and settings migration, imaging, application installations and technologies.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- Possesses A+ Certification or equivalent skill set.
- Possesses various certifications in hardware platforms preferred.
- Ability to lift 50 lb
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
