Position: Infra Service Delivery Manager
Location: 100 Front St, Delran, NJ 08075 (100% Onsite)
Job Description:
- Understanding of customer requirement across multiple service towers like Service desk, End User Computing operations, Collaboration & Datacenter services and Network services
- Excellent understanding of Onsite & offshore delivery model and related process frameworks. Experience in handling large Managed services delivery, transformation, Curve out, M&A
- Ability to effectively interact with all levels of management in a large IT organization, from a CIO through operations management and PMO teams. Excellent Stakeholders management
- Excellent in stakeholders management, partner with Offshore Delivery manager and ensure noiseless delivery
- Chair weekly, monthly, and Quarterly review, Participate in critical customer meetings (Eg: Tower review meeting, Transition Progress review meeting, Executive Steering Committee meeting)
- Monitor operational stability of engagement within the region. Provide vision that support ongoing optimization and problem anticipation.
- Establish a trusted consulting relationship with customer operations management team
- Focus on growing the accounts.