US CITIZENS / Green Card Holders ONLY
NO THIRD PARTIES PLS
THIS IS A DIRECT CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Saakshi Sahni - 703-955-1070
Email: saakshi(at)zilliontechnologies(dot)com // 7039551070
Direct BANKING Client
Workforce Management Specialist
$$ BEST RATES AVAIALBLE $$
Duration: Long Term Ongoing Project with NO end Date
Direct Client
US CITIZENS / GREEN CARD HOLDERS / EAD GREEN CARD HOLDERS ONLY
Hybrid – 2x a week in the office in Vienna, VA // Winchester, VA or Pensacola, FL
The hours will be Mon-Fri, 9:30-6:00 ET.
Job Description:
The hours will be Mon-Fri, 9:30-6:00 ET.
We are open for them to be hired at Greater Pensacola, Headquarters(Vienna) or Winchester location.
Hybrid schedule – 2x a week in the office.
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities
Create and modify schedules using WFM software
Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
Document and maintain SOP and reference tools/reports from scheduling software and other sources
Recommend procedural and operational guideline changes to improve operational efficiency
Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
Maintain contact center, branch, collections specific abandon percentages by adjusting staff
Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
Maintain staffing data in multiple databases
Track and update correspondence data
Initiate requests for promotions, separations, and permanent schedule changes
Track and update attendance and work ticket requests in the Workforce Software system
Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
Perform other duties as assigned
Qualifications
Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
Exposure to workforce management environment
Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
Ability to work independently and in a team environment
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Basic organizational, planning and time management skills
Basic skill communicating with all levels within an organization
Basic skill exercising initiative and using good judgment to make sound decisions
Basic skill research, analytical, and problem solving skills
Basic verbal and written communication skills
Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070
Thanks,
Saakshi Sahni
Zillion Technologies Inc.
Director - Talent Acquisition
Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070
