Company Overview
Join a dynamic and forward-thinking company renowned for its expertise in emerging and complex technologies. We cater to a diverse range of clients, from small businesses to large enterprises across various sectors including retail, non-profit, and government. Our commitment to delivering top-notch solutions is reflected in our dedication to employee growth, ongoing training, and maintaining certifications with industry leaders such as Dell, HP, Cisco, and Microsoft. We offer a collaborative work environment where your skills and contributions are highly valued and supported.
Position Overview
We are expanding our team and seeking two Level 2 Service Desk Engineers who are passionate about technology and exceptional customer service. In this role, you’ll spend the initial 3-5 weeks in Oak Brook, Illinois for onsite training, followed by a hybrid work schedule of 3 days in the office and 2 days working from home. This is an excellent opportunity for IT professionals who are eager to make a significant impact while growing their careers within a supportive and innovative team.
Responsibilities
- Support Calls: Handle support calls and provide remote assistance to clients.
- Technical Troubleshooting: Diagnose and resolve issues related to desktops and networks.
- System Management: Install and update operating systems, software, and antivirus programs.
- Issue Communication: Effectively communicate technical issues with the appropriate engineering team and collaborate with Senior Engineers to resolve complex problems.
- Client Support: Remove viruses, install antivirus software, and assist in training end users.
Requirements
- Experience: Relevant experience in the IT industry is required; Managed Services experience is a significant plus.
- Technical Skills: Proficiency with Microsoft Technologies (Windows 10, Server 2012, 2016, 2019), Active Directory, and familiarity with Cloud environments or Microsoft Office 365 and Google platforms is desirable.
- Soft Skills: Self-motivated with excellent time management, communication skills, and a problem-solving mindset. Ability to handle multiple tasks and maintain patience while assisting end users.
- Personal Attributes: Demonstrated integrity, humility, and teamwork skills.
Salary and Benefits
- Salary: Competitive range of $70k-$80k, highly dependent on experience.
- Training: Comprehensive onsite training with ongoing career development opportunities.
- Health Benefits: Health, dental, and vision insurance plans with employer participation.
- Retirement: 401(k) plan with employer match.
- PTO: 15 days of paid time off starting from day one.
- Additional Perks: Short and long-term disability coverage, life insurance fully covered by the employer, company lunches every Friday, and regular company outings and parties. Enjoy a hybrid work model with flexibility to work from home.
If you're a driven IT professional ready to grow your career with a company that values technical expertise and client satisfaction, we’d love to hear from you! Apply today to join our innovative and supportive team.
