Associate Director – Security Technology Operations NY, NJ, Chicago, Dallas (remote with travel)
Our client is a leading global security engineering company, specializing in designing and specifying integrated access control, CCTV, and physical security systems. They seek an outstanding applicant that who has worked for a security systems vendor in a client facing role.
This entrepreneurial organization has created a highly rewarding culture that encourages debate and collaboration with the aim of achieving the best solutions and results for their clients. They celebrate both individual and team achievements which currently includes a major expansion into the US market.
About the role
The organization is currently seeking a full-time Associate Director in a lead role within the team. The successful candidate will be technically excellent, have strong business acumen and be comfortable managing client relationships at a senior level and on a global basis. As the main point of contact for key accounts, the individual will provide technical and operational governance. The role reports to senior leadership.
What you will do
• Act as the main point of contact on key accounts providing operational and technical governance on large scaled global projects and initiatives
• Understand key client’s topology, ecosystem and standards fostering a partnership relationship and able to act as a point of escalation from both a technical and quality aspect
• Provide technical support to the business where required
• Coordinate with project teams and stakeholders to ensure alignment and successful project outcomes
• Drive projects from a high level, managing project risks, resourcing and issues and implementing mitigation strategies as needed
• Plan, execute, and oversee operational projects, ensuring they are completed on time and within budget globally
• Develop and implement operational strategies, plans, and procedures
• Be able to scope and budget for projects where required creating proposals and SOWs
• Act as a liaison between operations, senior leadership and sales providing regular updates on operational performance and growth opportunities
• Develop relationships with local contractors and manufacturers
• Mentor the in-country team, fostering a culture of high performance and continuous improvement
• Monitor industry trends and apply best practices to improve operational efficiency
• Analyze current processes and identify areas for improvement
• Work with senior leadership to ensure effective communication across the global organization
• Work with senior leadership to market and promote the organization in region
• Discuss the Company offerings at a senior level and identify opportunities for further growth
What we are looking for
• Demonstrated experience managing complex programs with global clients across a range of enterprise security solutions
• Strong technical knowledge of security with at least 10 years’ experience in the enterprise space
• Commercial understanding, able to prepare proposals and budgets
• Ability to work with a fast-paced, collaborative global team
• Flexible approach and able to adapt in a growing company
• Able to manage and meet deadlines
• Positive approach and a desire to grow the business
• Problem solving/ Critical thinking ability
• Excellent communication both internally and with external stakeholders
• Ability to coach, mentor, and develop staff
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