An MSP client of ours based in Wenatchee, WA is looking for a Service Desk Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. Their preference is someone local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake, however this role is capable of being fully remote after an on-site probation period (90 days). There will be a 2-week on-site training upon hire (hotel, food, etc. paid for).
Duties/responsibilities:
• Provide Help Desk Support, ensuring efficient resolution of customer issues.
• Provide support to users in Azure, O365, and Windows environments
• Automate processes where possible to improve efficiency and reliability of cloud systems.
• Administer and support Office 365 applications, troubleshooting any issues that arise.
• Maintain and troubleshoot Windows operating systems and applications.
• Prioritize tasks and manage time effectively to meet deadlines and customer needs.
• Support multiple end users across multiple locations, providing high-quality customer service.
• Continually update skills and knowledge in cloud systems and technologies, with the potential to obtain Microsoft or Azure certification within the first 6 months of employment.
Must haves:
- Will consider someone with at least 2 years of experience in a help desk or technical support role (depending on skill level)
- Ideally looking for Tier III skillset, willing to grow/train more junior folks
- Experience with Azure, O365 administration, Windows OS
- Proficiency in troubleshooting Windows operating systems and applications
- Strong customer service and communication skills
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Experience supporting multiple end users with multiple locations or experience at an MSP
Nice to haves:
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Experience in an MSP environment is strongly preferred
- Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment.
Core Benefits:
- Medical/Dental/Vision insurance
- HSA Account
- Life Insurance
- 4% 401(k) Match
- 6 Paid Holidays
- 14 Days Paid Time Off
- Annual Performance Reviews with Raises
- Quarterly off-site company meetings
- Team Building Atmosphere
- Company Paid Employee Continued Education For Growth and Development
