Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.
This opportunity is for local candidates only.
Job Description
We are looking for a Hardware Support Technician to join our team on a 1-year W2 contract, with the possibility of extensions. The position requires 6 weeks of onsite work initially, followed by a hybrid schedule. The technician will provide IT technical support to users at a central office, as well as support users at another nearby location. Additionally, they will offer remote support to offices in various other cities. The role involves supporting, maintaining, and configuring desktop PCs, laptops, client applications, printers, and other end-user devices.
Responsibilities
• Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.
• Installs, configures and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications.
• Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
• Configures and supports user access to SharePoint Online resources.
• Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
• Administers client-server virtual machine images and clones images, creates image templates and makes images available to thin clients for end users\' access and use.
• Coordinates hardware repair activities with vendors and AOPC/IT staff and diagnoses hardware and software problems with vendor phone support.
• Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
• Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other Smartphones devices.
Qualifications
• 1-year of technical experience in network operations or network maintenance.
Additional Requirement
• Satisfactory criminal background check required.
