Position Summary:
We are seeking a qualified candidate to lead the service operations of our Syracuse, NY branch's Service Department. This role involves overseeing a team of 5+ technicians to ensure optimal efficiency, cost-effectiveness, and profitability. The Service Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work in process.
Key Responsibilities:
- Direct and supervise the daily operations of the Service Department.
- Manage and coordinate the scheduling of repairs and maintenance tasks.
- Assign technicians to jobs based on skill level and workload.
- Ensure efficient use of resources to achieve maximum productivity and profitability.
- Monitor work in process and ensure timely completion of repairs.
- Implement and maintain quality control standards to uphold service excellence.
- Foster a culture of safety and compliance with regulatory requirements.
- Develop and maintain relationships with key stakeholders, including customers and vendors.
- Prepare and analyze reports on departmental performance metrics.
Requirements:
- Minimum of 5 years of experience in Service Department management, preferably in a related industry.
- Proven track record in training, scheduling, and managing field technicians.
- Strong technical competence in mechanical functions and specialized equipment repair.
- Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
- Proficiency in computer systems and software relevant to service operations.
- Strong problem-solving abilities and decision-making skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
