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We are looking for a Service Desk support specialist to join our team.
Level 2 Service Desk Support
Sacramento, CA
The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support team. This role will require: · Strong customer service skills · Knowledge of Active Directory or other identity management system · Attention to detail · Ability to work with rapidly changing priorities · Experience with troubleshooting Windows systems · Good verbal and writing skills for customer interaction and documentation · Good problem isolation skills, and a broad general knowledge of IT systems · The ability to shift topics rapidly · Working knowledge of Jira for the placing and tracking of calls. · The use of Adaxes and MECM for supporting customer systems and account management · A working knowledge of the of M365 on a public sector lever is desirable · Be familiar with concepts of enterprise level applications · Familiarity with WAN architecture at a higher level
