Title: Senior Software Engineer
Location: Remote (Candidate must reside near Rancho Cordova, CA or Oakland, CA office. Schedule will be onsite, as needed, otherwise remote.)
The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.
• Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study
• Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
Skills/Experience:
• Java language knowledge for building services and micro services such as Restful with JSON and/or SOAP with XML based request/response required
• Implementing design patterns, algorithms and applying innovative methodologies experience required
• Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
• Git/GitHub or any other distributed version control systems knowledge required
• Jenkins, CloudBees and/or CI/CD systems working experience required
• IVR Technology and VUIs (Call Flows) knowledge preferred
• Contact Center operations and technologies knowledge preferred
• Telephony and multi-channel capabilities knowledge preferred
• Nuance MIX and/or Genesys Pure Cloud knowledge preferred
• UI framework knowledge such as Angular, React and/or Node preferred
• Natural Language and Voice Biometrics knowledge preferred
• AGILE, JIRA, and Confluence experience preferred
• Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
• Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts
