Must Have:
- 1+ years of experience with IT Support
- 1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation
- 1+ years of experience with customer service working in a high call volume environment
- Associates Degree or relevant work experience
Pluses:
- Previous banking environment experience
- Microsoft Office applications
- A+ or Network+ certifications
Day to Day:
Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI or Columbus, OH. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service.
