The RCATX Program Manager oversees Rainbow Connections ATX, a program of Family Eldercare. RCATX Promotes the well-being and quality of life of LGBTQIA2+ older adults. RCATX Program Manager has oversite of assigned staff and ensures program performance, metrics, quality assurance measures and work plans are compliant with organizational and funding guidelines. The program manager will serve as program representative with partners, community planning groups, and collaborations. This position may require work during evenings and weekends.
Essential Responsibilities:
Program Management:
· Develop strategies and opportunities to optimize program performance.
· Oversee daily program operations and implementation of strategic program goals.
· Track and report on project outputs, outcomes, and performance measures.
· Direct, supervise, and evaluate work of staff. Interview, hire, and select new employees.
· Identify staff knowledge and skills necessary to execute work activities and provide training opportunities to enhance and improve staff performance.
· Coordinate tracking of performance measures and compile data for reports, program evaluation, and narratives to funders.
· Ensure program operates in a fiscally sound manner and in accordance with budgeted operational priorities.
· Oversee program compliance relative to performance criteria of funders.
Strategy:
· Oversees program policy, planning, initiatives, and implementation consistent with the strategic priorities of the program and organization
· Oversees collaborative partnerships across agency departments to co-create program strategies and achieve the best outcomes
· Develop and maintain collaborative relationships with Community partners in the LGBTQIA2+ community
· Work collaboratively Sr. Director and with development team to identify opportunities for fund development/development of new revenue.
Competencies and Skills:
• Commitment to Family Eldercare's mission, vision, values, and programs.
• Ability to lead, mentor, and supervise staff.
• Cultivate and maintain effective working relationships and foster a collaborative work environment.
• Respect for diversity and inclusion.
• Uncompromising adherence to ethical principles.
• Ability to advocate for client's best interest.
• Ability to maintain accurate and timely program records that meet legal and financial guidelines.
• Ability to work independently, organize work efficiently, prioritize response to changing needs of clients.
• Ability to conduct productive interviews, develop evaluations, and provide performance coaching.
• Ability to develop productive relationships with clients, staff, and volunteers.
• Ability to interact in a positive manner in person and on the phone.
• Ability to articulate clearly in both verbal and written communications.
• Ability to make constructive use of professional supervision.
Education and/or Work Experience Requirements
· Bachelor’s Degree in Health Professions, Human Services, or Business Administration or equivalent experiance
· 3 years experience working in supportive services with marginalized populations including people who identify as LGBTQIA2+
· Demonstrated experience and cultural competency in working with the LGBTQIA+ Community.
· 3 years experience in a program development -AND/OR- leadership role
· 2 years’ experience as a direct supervisor
Travel
This position requires moderate transportation and will require use of personal vehicle or public transportation. Typical workdays will be based at Family Eldercare Rutherford office, home office, or remote location (Examples include: attend professional meetings, events, educational programs, provide training, etc.)
Physical Demands
· Ability to work in an office setting with significant amount of time spent on computer
· Ability to travel to external locations for company business as needed
· Ability to develop productive relationships with interact with clients, volunteers, staff, family, and outside community partners
· Ability to lift and carry up to 15 lbs.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards