*Position is contract to hire*
*No C2C*
The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience.
Major Duties and Responsibilities:
- Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
- Addresses complicated support issues
- Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
- Identifies, researches, and resolves high-level technical problems
- Works with staff to customize solutions and/or contacts vendors if needed
- Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks
Knowledge, Skills & Abilities:
- Familiar with a variety of IT concepts, practices, and procedures
- Ability to handle long term projects from beginning to end
- Ability to follow-through on multiple projects simultaneously
- Ability to communicate effectively with management and staff
- Detail oriented
- Team oriented individual
- Possesses good communication skills in order to assist the user support team
- Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
- Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
- Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
