Job Description:
Job Title: Amazon Connect Consultant
Work Location: Warren, NJ (Remote with 25% travel to east coast)
Mandatory Skill (Must Haves) : Amazon Connect, AI Automation, Contact Center, Development experience
"We are seeking a highly experienced Amazon Connect Consultant to join our growing consulting team in the USA. You will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Amazon Connect. This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.
- Design and architect scalable, multi-geography Amazon Connect Cloud solution that meets complex customer requirements.
- Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
- Lead and manage Amazon Connect Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
- Configure advanced features like Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
- Implement AI-powered solutions using Amazon Q, LEX based Digital Assistant and Gen AI and AWS ecosystem to enhance customer self-service capabilities.
- Integrate CI/CD pipelines for automated deployments and auto-scaling of your Amazon Connect Cloud environment.
- Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
- Document solutions effectively and provide ongoing support to clients.
- Develop and implement a comprehensive security strategy for the Amazon Connect Cloud environment.
- Stay up-to-date on the latest Amazon Connect Cloud features, best practices, and industry trends.
- Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment
