The Intersect Group is hiring for a technical support analyst, supporting a large retail client in the Enon, OH area. You will be supporting a large store refresh initiative where you will be providing phone and back-end support (decommission, installs, provisioning, etc.) to onsite technicians. Individuals should possess a background within technical support/help desk, and be comfortable with troubleshooting networks, systems/servers, and mobile devices. These analysts are responsible for the hands on work and switching over from the old system to the new system, fielding calls, and doing the end to end implementation.
Requirements:
- 5 years of technical experience
- Windows experience
- Network experience
- Helpdesk experience
