The Director of Technology is responsible for leading the technology efforts of LocumTenens.com and is primarily responsible for the day-to-day tactical execution of software development activities including but not limited to establishing and maintaining industry-standard engineering best practices as well as fostering and administering efficient development methodologies. This position analyzes build or buy options, manages internal or outsourced resources, quality control, and project management of IT related projects. This role fulfills the role of business advisor on technology matters, including research, feasibility, contract review, vendor selection and other tasks to aid the business in making good technology decisions.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Agile Software Development Manager - 70%
- Leads scrum ceremonies and/or delegates scrum management to team leads
- Plans, manages, and implements development projects including but not limited to integration of LT systems with key strategic technology partners and 3rd party systems ideally via modern REST APIs or cloud-based messaging queues (when possible) while working closely with the LT Product Management Team.
- Ensures development team(s), including testing and quality assurance, outputs meet project requirements.
- Leverages agile development (Scrum, Kanban, etc.) including estimation, test automation, deployment automation, and continuous integration to improve overall execution speed and code quality
- Manages one or more software development teams, outsourced partners, and 3rd party software providers
Strategic Planning - 30%
- Participates in strategic decisions about technology, definition, and implementation of technology products with emphasis on the customer journey and experience
- Monitors service delivery, solicits feedback from the product owners, and ensures excellence in service levels
- Completes special projects including but not limited to proof of concepts (POCs) of new solutions/capabilities as well as technology cost and timeframe estimations of proposed integration efforts while working closely with other Directors and Team Leads to ensure alignment
COMMUNICATION RESPONSIBILITY
- Manages a team of 10-12 exempt direct reports
- Communicates with external vendors and service providers
- Assists VP, Technology in department budget planning and administration
QUALIFICATIONS, EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
- Bachelor’s degree in computer science or equivalent field
- 10+ years of related progressive experience, including several years in a management role with high business impact
- Agile Scrum Master certification (ideally SAF Agile strongly preferred)
- DevOps Experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to adhere to and exhibit the Company Values at all times
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Working knowledge of Salesforce or relative CRM systems
- Extensive knowledge of Agile software development methodologies (Scrum, Kanban) from concept to release
- Ability to demonstrate strategic thinking skills and to work cross functionally across the organization
- Ability to coordinate multiple teams and projects delivering software products
- Ability to effectively manage multiple competing priorities in a fast-paced environment
- Excellent communication skills - both oral and written
- Ability to build strong business relationships at all levels
- Strong interpersonal skills
- Strong attention to detail
- Strong organizational and time management skills. Ability to work independently and collaboratively
- Solid critical thinking and creative problem-solving skills
- Ability to consistently meet goals, commitments, and deadlines
- Ability to work with sensitive information and maintain confidentiality
- Ability to train, mentor, and motivate teams
- Ability to work early mornings, nights, and/or weekends as needed
