ABOUT THE COMPANY
The Business Process Manager plays a crucial role in evaluating new process implementations, identifying areas for improvement, and facilitating process integration across operations, back-office functions, and IT. This position prioritizes initiatives that align with the long-term value creation strategy. The role involves close collaboration with various stakeholders to map current processes, outline the scope of potential enhancements, define anticipated outcomes, and drive process changes to completion. It also involves partnering with the PMO to develop project plans that ensure the effective delivery of essential business and IT system projects. The ideal candidate will have extensive experience in managing projects focused on significant process improvements and technology implementations. This role is responsible for applying formal process analysis and improvement best practices while connecting projects with the necessary tools and resources for successful execution.
ABOUT THE ROLE
- Lead the assessment of existing processes across the organization, prioritizing initiatives based on the overall value creation strategy. Identify gaps and visualize future states from both process and systems perspectives; process maps may involve multiple departments or functional areas.
- Organize and facilitate process assessment meetings, collaborating with stakeholders to gather technical and operational requirements, which will help define process and technology gaps, leading to a clear scope and outcome targets.
- Provide best practice guidance in process improvement to supported teams, utilizing formal protocols; define expected outcomes in terms of financial and operational improvements that can be quantitatively assessed during and after project completion, with established timelines in coordination with the PMO.
- Work closely with IT to convert key process change requirements into actionable technology deliverables, with a solid understanding of systems capabilities (e.g., Netsuite, HRIS).
- Plan, organize, and oversee detailed project timelines, ensuring the successful completion of multiple concurrent business and IT process improvement initiatives while meeting timelines, budgets, expected outcomes, and scope.
- Develop, maintain, and update documentation for process initiatives, covering objectives, technologies, systems, and specifications related to roles and responsibilities.
- Create and implement project communication and change management plans, providing regular status updates to affected staff, stakeholders, and executive leadership.
- Support training efforts by developing materials for new processes that can be archived for future changes and employee training sessions.
- Review industry resources to stay informed about best practices and technologies, ensuring continued top-tier support for functional areas and IT.
EDUCATION, QUALIFICATIONS, AND EXPERIENCE
- A bachelor’s degree in Business, Information Systems, Administration, or a related discipline.
- Over 7 years of experience as a Business Process Analyst, Enterprise Architect, or Program Manager, overseeing large-scale, cross-functional projects with technology components.
- Six Sigma or Lean certification, or at least 5 years of experience in process modeling and improvement.
- Proven expertise in multiple systems and technology process improvement implementations or migrations as a key process expert.
- Strong interpersonal skills, including excellent written and verbal communication abilities.
- Familiarity with systems like HRIS (e.g., Dayforce, Workday) and Netsuite (or similar).
- Experience in process management and improvement related to mergers and acquisitions.
- Ability to engage effectively with all organizational levels.
- Exceptional organizational and administrative capabilities.
- High-energy, independent, and self-motivated, with a focus on execution and solutions. Demonstrated capability in improving processes and measuring results.
- Experience in the service and utility industry is a bonus.
