A top financial client is seeking an innovative and passionate Full stack Software Engineer to build key capabilities and features of the next generation Customer Care and Communication Platform.
About the Opportunity:
This position is 100% remote. In this role, you will partner closely with the platform managers, product team and architects to define platform roadmap, design, build, test and deploy features to deliver quality user experience and relevant messaging to millions of customers across delivery channels and lines of business. Candidates should possess attention to detail and a track record of flawless execution.
Responsibilities:
* As a Fullstack Software Engineer, you will be part of an agile squad to design, build, test and deploy cloud native platform and microservices/API that will be consumed by our SaaS based Customer Relationship Management (Salesforce).
* Demonstrated hands-on experience with distributed systems design and architecture to build scalable, reliable and resilient platforms
* Establish coding best practices, conduct constructive peer code reviews, enable CI/CD and test and release pipelines
* Partner with architecture and external development teams to design reusable frameworks and technical solutions
* Partner with business, UX design and other technology teams to stand up platform capabilities across delivery channels of voice, chat, sms/mms and push notifications and agent desktop portals
* Conduct system demos, proof of concepts, and guide development teams to review business requirements, create designs, test plans/test cases
* Recommend optimizations for improved resiliency, efficiency and speed to market by adopting good DevOps practices
* Conduct performance testing, setup operational monitoring services and dashboards to review availability, system issues jointly with operations teams
* Assist with hiring, onboarding and mentoring of new developers for your team
Qualifications:
* 3+ years of related experience with a bachelor's degree in a technical field, or an equivalent combination of experience and education
* Expert in any of the programming languages JavaScript/Java and Python and common design patterns
* Expert-level understanding and implementation cloud native architectures (AWS serverless or containers preferred) at scale in production
* Prior experience building out platform capabilities from scratch in a multicloud environment is preferred
* Experience with source code, CI/CD and build and agile management tools such as Git/GitLab, NPM, Jira
* Experience with designing, publishing and consuming GraphQLAPI using Node.js and stream processing frameworks such as Apache Flink/Kafka or SparkStream is preferred
* Experience integrating with relational, key-value, document or graph databases
* Experience with secure coding practices (OWASP) and accessibility standards
* Creating and/or updating technical documentation on tools like Confluence and ReadMe files
* Solid understanding of OAuth is required
* Demonstrated interest or concepts of API First Driven is highly desirable.
* Excellent communication skills at all levels, from team members to senior management
* Must have the ability to work in a team within an Agile operating model
* Address the technical questions from the team and stakeholders
* Work with the team to complete the product backlog and release plan
* Ability to exchange constructive and respectful feedback
* Vigilant attention to detail with an understanding that our platforms communicate to large number of customers
* Must be able to help communicate ideas and best practices to more junior developers
* Must be able to collaborate with wider groups on standards and best practices
* Enthusiasm and a desire to be part of an innovative team
* A commitment to quality, and a desire to improve
