Position: Operations Manager
Department/Function: Retail / Store Operations
Reports to: General Manager/Store Director
Direct Reports: Stock Manager/Stock Specialist/Stock Associate, Alterations Manager/Tailor Specialist/Tailor
Job Summary/Purpose:
The Operations Manager is responsible for planning, directing, and coordinating daily operations.
Duties and Responsibilities:
- Monitor all in-coming and out-going merchandise (in-transit/transfers of finished product, packaging and props), and oversee and authorize all aspects of messenger service, FedEx, UPS and all shipping and transfers
- Review all expense reports/P&L’s for supplies
- Manage maintenance, cleanliness, and organization of stockrooms and front of house
- Work with stock manager on new hire trainings
- Monitor weekly cycle count reports, splitting tickets, G/A reports, all reports that relate to inventory levels (KPIs)
- Communicate with Corporate office to ensure that all new hires have uniforms and that new season uniforms arrive in a timely manner, monitoring that terminated employees return uniforms prior to leaving the company, ensuring the end of season destruction of old uniforms
- Ensure that all transactions are in order and in accordance with Corporate procedure, including: phone orders/charge sends and charge backs
- Support tailor shop with supply orders, equipment issues and maintenance according to Corporate standards
- Monitor sensor application/procedures
- Ensure proper floor presence and awareness
- Touch base with all above support staff management and team
- Authorize schedules for all support staff, create support management schedules
- Processing payroll for all support staff including authorization and allocation of OT
- Preparing/writing annual reviews for all support staff and support management
- Documenting disciplinary actions and performance progress reports for all support staff and support management
- Intense preparation in the months prior to inventory- becomes focal point for store
- Work closely with inventory control team in corporate office to prepare inventory (Store Operations Area Manager, Loss Prevention Director)
- Prepare all communications and conduct training seminars
- Available to spearhead inventory process
- Coordinate inventory schedules
- Reconcile all inventory results and submit to Corporate
- Liaise with loss prevention to keep track of developments (stock losses)
- Oversee and schedule all weekly cycle counts
- Ensure all Incident Reports (“IRs”) are completed with SM support
- Compile all cycle count results (monthly) and send to Corporate
- Communicate any issues to Technical Department (Request painters, electricians, fixtures from Italy etc.) and report everyday store maintenance issues
- Successfully execute all support-related direction as provided by the Corporate partners
Qualifications and Skills:
Proficient in Microsoft Office
Professional communication skills
Flexible scheduling to needs of the business
Physical Requirements:
Lifting, pushing, pulling boxes without assistance
Must be able to pack, unpack, and move stock when supporting back of house functions
Must be able to work shift standing or walking
