The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers across the USA.
Summary of position:
- Work closely with the commercial team and field engineers, to undertake installation work and aftermarket servicing.
- Support supply chain of equipment and spare parts.
- Develop relationships with key customer contacts.
- Provide guidance, support, and mentoring to the team.
- Has proven experience of manufacturing solutions/production equipment.
- Engineering education and hands on experience both electrical & mechanical issues
- Speak English (US) and an additional benefit to be able to speak Spanish.
Job Accountabilities:
- Manages technical support issues by responding directly to customer contact.
- Plan and coordinate the activities of internal and external Service Technicians (3 currently).
- Oversees the import of spare parts, logistics, and customer payments, aided by Office Administrator.
- Identification of suppliers for standard components.
- Open and close the facility with responsibility for assets up to $1 million in machinery
- Organise clients visits and support commercial staff with machine demonstrations.
- Manages necessary associated services paperwork through QuickBox and internal document procedures - aided by Office Administrator.
- Performs work that is compliant with cGMP, ISO, QMS, HSE and other pertinent regulations and directives.
- Maintains standards ensuring that all team members follow work/company/H&S instructions.
- Maintains safe and clean work environment.
- Oversees all matters post equipment delivery, in terms of servicing, repairs and spare parts.
- Organises paperwork in line with company procedures and relating to sales (spare parts, training, other fees as necessary).
- Visit or participate in exhibitions and conferences.
- Follows the development of building infrastructures.
For access to the full job description or to apply, please contact jason.hutchison@listgrove.com
