As a Desktop Support Technician, you will be the key contact for on-site and remote users for terminal problems and inquiries. You will be the first line of defense for all help desk requests. Departments will rely on you to help solve problems that are interfering with the timely completion of their work. You will ensure that help is given to these departments as quickly and efficiently as possible.
Responsibilities
- Evaluate and follow through on issues and problems until resolved or escalated.
- Research problems and recommend solutions.
- Diagnose and resolve hardware/software related issues for local and remote end users.
- Maintenance and upkeep of laptop kits.
- Capturing and restoring computer images.
- Basic printer maintenance and support.
- Provides training to end users on the use of widely used applications and various specialized software applications.
- Assists end users with new technology deployments.
- May require overtime and answering after hours support calls.
- Other duties as assigned
Required Education And Experience
- High School or GED graduates with pertinent work experience may be considered.
- Two years of related experience in IT.
Knowledge, Skills And Abilities
- Knowledge of Microsoft Office applications.
- Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).
- Ability to multitask and work cooperatively with others.
Background Check Requirements
- Applicants are subject to a criminal history investigation and drug testing.
