Summary:
Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications / systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications / systems; leads and/or coordinates conversions, application / system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call / after hours support schedule as defined within the Group. Serves as Team Leader or Project Manager for medium to large sized projects.
Responsibilities:
* Responsible for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. * * *Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
* Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with Group Manager to coordinate necessary support with Project Management Office (PMO) as needed.
* Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
How You’ll Be Successful:
WORK EXPERIENCE
* At least 5 years work related experience Required
* Project management experience Required
* Direct experience related to same or similar systems installed within healthcare
EDUCATION
* Four-year Bachelor's degree or equivalent experience Required
* Enterprise App Analysts supporting Epic software must demonstrate competency in Epic software used in their role. All Epic training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required
Licenses and Certification
- Epic Prelude, Grand Central, Cadence, Referral, Welcome certification, preferred.
